Having your customers or employees informed proactively about pending issues with your website, webshop or platform will save your organization a lot of time.
The unfortunate truth is that every business will have to deal with a certain amount of outages each year. Besides yourself being aware as soon as possible, it is also important to inform your customers or employees about pending issues.
This prevents spending a lot of time on questions, calls, messages that will be sent within the organization or to your customer service after customers or employees find out they can't do what they would like to do.
In my more than 20 years experience as a hosting provider & consultant, I have supported a lot of businesses after suffering from critical outages on their webshops, websites or platforms.
Besides the fact that most businesses are not aware of issues in the first place, informing their end users or own employees after they have a confirmed issue is also something most businesses won't do.
From experiences where i have offered my support to deal with my customers outages, almost every time I got multiple requests from different people within the same organization about that something is not reachable or giving them issues.
Every business can save them a lot of time and money making sure that the right people are informed about the issue in the first place. Monitoring all of your infrastructure, setting up alerts to get all the right people notified is a good start in the right direction.
After you are aware of the issue and the scale of it, you can decide if you would let your customers or employees know about it. We advise to inform on every issue occurring, even if it just a short one.
All these years we questioned why almost every business had nothing in place to make sure they were aware immediately of a (potential) issue. Besides unfamiliar with monitoring software at all, the high costs involved and the lack of technical knowledge were one of the most heard reasons for not being aware earlier of these issues.
That is why we started a service that offers fair & affordable monitoring for every business that is easy to use.
EyeMonit offers the following main features:
Currently EyeMonit is in a beta state, which means that we are adding lots of new functionality within the next couple of weeks and months. But also that there can be bugs when using our system.
EyeMonit soon will offer the following features as well:
With EyeMonit we feel that we offer a simple solution for every business to be aware of any issues before you get complaints from your customers or employees so you can be proactive in informing them. That is why you only have to pay for what you use, with a minimum of 10 EUR/USD per month, so how big or small your business currently is, we have you covered.
With our platform there is no reason as a business owner or manager to be unaware of issues with your webshop or website.
You can try it for free for 30 days (no credit card required).